The following Terms & Conditions apply to all customers
placing orders:
In these Terms and Conditions: - "Goods" means goods, products or
services offered for sale or hire by us.
“We/us/our/Corporate
Telecom” means Corporate Telecom Systems Ltd. “ You/your/customer” means the
user of the website. “Website” means the website located at
http://www.corporate-telecom.co.uk and/or any websites that subsequently
replace it.
1. PLACING AN ORDER & STOCK
AVAILABILITY
Your order will only be accepted if
received from the
All items offered on our website are
subject to availability. We will where possible advise you via our web site,
details of any items that are currently out of stock. If you do order an item
and it is out of stock we will notify you within 1 working day of your order
being placed. We will at that time advise you of the likely delay, and you may
choose to either wait for the item to come into stock, or cancel your order.
You can place your order via our Secure
Online Server or by telephoning our Sales Department.
For security reasons, we carry out
random checks on orders placed. Our Customer Services may request that you
provide us with proof of address and/or proof of identification before your
order can be processed. When this happens we will contact you directly to
request the information required
If you are paying for your order by credit
or debit card, we will carry out checks or "authorisations" with the
card issuer for security reasons. Should any problems occur with the
authorisation of your card we would contact you immediately with further
details.
In order to maintain customer security
we carry out both manual and electronic security checks on all orders, in
certain circumstances it may be necessary to contact you for further
information.
Whilst the vast majority of transactions
are without problems, complications with security and authorisation issues
could delay the processing and dispatch of your order.
2. PAYMENT & OWNERSHIP OF GOODS
We accept payment by Visa, Delta,
Switch, MasterCard and Solo cards provided that they are not swipe only.
We will not charge any credit/debit card until the order is ready for
dispatch
Goods supplied by us remain our property
until those goods have been paid for in full. If your card issuer declines
payment, or your bank does not honour your cheque, we will treat the order as
cancelled.
If the goods have already been
dispatched to you we may: -
a) Require that you make the goods available for us to collect; or
b) Ask you to return the goods to us at our cost; or
c) Require you to pay in full by alternative means within 48 hours.
All orders placed on our website are
accepted at our discretion, we may in certain instances require high value
items to be paid for by direct cash transfer into our bank account. We may ask
for proofs of identity to be faxed to us.
These terms and conditions are part of
our fraud prevention policy and are intended to minimise the risk to you our
customer, of someone fraudulently using your identity and/or credit card to
obtain goods by deception.
The customer will incur a £20
administration charge for any SIM FREE phone that is returned without a fault
within 7 days of purchase.
3. WEBSITE ACCURACY AND USAGE
Although we make every effort to ensure
that the information contained in our website is as accurate as possible, we
would advise you to check with the manufacturer directly for specific
information about a product.
Products, prices and offers are only
valid at the time they are displayed on our website. In the unlikely event that
they become unavailable in the period after you have placed an order with us we
will contact you with more information before proceeding with the order.
All product images are displayed as a
guide or representation. Product specifications, descriptions and colours may
change without prior notice.
We reserve the right to modify or
withdraw our website temporarily or permanently with or without notice, and we
shall not be liable to any person or organisation for any modification or
withdrawal of our website.
To provide information and convenience
to our website users, we may provide links to other websites. We are not
responsible for the continued availability of external websites, including any
services, information, goods or materials on or available via such external
websites.
4. WARRANTY
All products come with a 12-month manufacturers
warranty. This warranty does not affect your statutory rights as a consumer.
5. DELIVERY
We normally use Royal Mail Service for
the delivery of orders. The service type used will depend upon the service you
choose at the time of ordering and/or the value of the product/s purchased. We
normally dispatch our orders using one or more of the following services: Royal
Mail 1st Class, Recorded Post or Special Delivery Service. A signature will be
required upon delivery to your address.
Unless otherwise stated for a particular
product on this website, we endeavour to dispatch orders within 1-2 working
days of the order being placed.
Parcels sent to more remote areas of the
United Kingdom, such as Northern Scotland, Scottish Isles and parts of Northern
Ireland and the Isle of Man may take longer to deliver.
6. PRICING
Because we predominantly supply to VAT
registered customers, all product and service prices exclude VAT.
Although we make every effort to accurately price products and services on our
website, pricing errors may occur, but will be detected prior to despatch of
the order. If this happens, and the correct price is lower than that shown, we
will charge the lower amount and send you the product or carry out the service.
If the correct price is higher than that shown, we will at our discretion,
contact you for instructions or cancel the order and notify you accordingly.
7. ELECTRONIC COMMUNICATIONS
When you visit Corporate Telecomonline,
place an order or send e-mails to us, you are communicating with us
electronically. You consent to receive communications from us electronically.
We will communicate with you by e-mail or by posting notices on this site. You
agree that all agreements, notices, disclosures and other communications that we
provide to you electronically satisfy any legal requirement that such
communications should be in writing.
Internet email is not guaranteed secure.
Should you decide to send us personal information via email, we will not be
responsible for it’s security and will not be liable for any loss incurred by
you as a result of any breach in security within the internet email system.
8. TELEPHONE ORDERS
We will make every effort to give the
most accurate and up to date information available when taking your telephone
order.
9. PRIVACY POLICY
We respect your
personal information and undertake to comply with applicable Data Protection
legislation in force.
We confirm that any
personal details that you provide to us (or which are available on public
registers) from which we can identify you are held in accordance with Our Data
Protection Registration. When you register with us we consider the information
you provide as private. We use the information for the following purposes:
1. Processing Your Account;
2. For statistical purposes to improve the
service we give to you;
3. To
help administer our business;
Unless you have
already objected during the registration process, to notify you of products or
services that may be of interest to you.
If you do not want us
to notify you about products and services that may interest you, and have not
objected during the registration process, please write to us at Data
Protection, Corporate Telecom Systems Ltd 2 College Street Mews Northampton NN1
2QF. stating your full name, address, your e-mail address and your mobile phone
number and notify us accordingly.
In the event that
your personal information is no longer used by us for the purposes outlined in
paragraph 9.1,9.2,9.3 we will delete it except insofar as it is necessary to
retain such information to comply with other relevant or applicable law.
In the event of
you’re personal data becoming untrue, inaccurate or incomplete, or in any
event, you have the right to access your personal data and may rectify the
same.
We reserve the right
to access and disclose individually identifiable information to comply with
applicable laws and lawful government requests or requests by the police
investigating suspected illegal activities, to operate our systems properly or
to protect ourselves or other Users. We also reserve the right to disclose
individually identifiable information to third parties where a complaint arises
concerning your use of the Website, and that use is deemed by us inconsistent
with the Conditions.
We will also collect
information about your personal details, by using cookies. This information
shall be the information you give us at the time of ordering or registering.
A cookie is a piece
of information that is stored on your computers hard drive by your web browser.
On revisiting the Website our computer server may recognise the cookie, giving
us information about your last visit. Most browsers accept cookies
automatically, but usually you can alter the settings of your browser to
prevent automatic acceptance. If you choose not to receive cookies, you may
still use most of the features of the Website.
These Terms and Conditions do not affect any of your statutory
rights as a consumer.